Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine craftsmanship and high-quality materials.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that a standard return shipping fee may be deducted from your refund.
How long will it take for my order to arrive?
Standard shipping typically takes 5 to 7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Do you offer a warranty on handbags and accessories?
Yes, most Dooney & Bourke products are covered by a one-year guarantee against ironclad manufacturer defects under normal use.
Can I cancel or modify my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we are unable to cancel or modify an order once it has been submitted.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure checkout options like PayPal and Apple Pay.